Privacy policy

The following sets out the policies and practices of GreenPan Hong Kong (hereinafter referred to as the "Company") under the Personal Data (Privacy) Ordinance (hereinafter referred to as the "Ordinance"). By logging into our website, you accept the privacy policies and arrangements set out in this policy, which may be changed from time to time at the company's discretion.

1. Purpose of collecting information

In order to continuously improve the quality of our products and services and further understand our customers' needs, our company may ask you to provide relevant personal information, contact information and other relevant information. If the relevant personal information is incomplete or incorrect, the Company may not be able to provide or continue to provide the relevant services to you.

The company collects information from users who visit this website on a voluntary basis. The personal information collected includes surname, first name, address, telephone number, mobile phone number, email address and other information submitted by you. The information collected by the Company will only be used for the purpose stated when collecting the information from the user to promote the Company's products and services, and for other purposes that you and the Company may agree or as required by law from time to time:

-Internal research and analysis;

-Daily customer service;

-Handle customer complaints and inquiries;

-Invite you to participate in promotional programs, market surveys, questionnaires or other promotional activities;

-Product and service promotion and discount details;

-Prevent or detect crime;

-Disclosure in accordance with the law;

-Any matter directly related to the above.

2. Use of personal data

Our company will keep customer information confidential and will not sell your personal information to any third party, but may provide relevant information to:

-GreenPan Hong Kong’s subsidiaries and associated companies;

-Any agent, contractor or third-party service provider who provides services to the Company in connection with the operation of our business;

-Any agent authorized by the company to process customer personal data;

-The Company’s auditor, consultant or legal advisor;

-Media (in certain circumstances related to handling customer complaints and inquiries);

-Any person who has a duty of confidentiality to the Company.

3. Direct Promotion

With your consent, the Company intends to use your personal information, including name, address, telephone number, mobile phone number and email address, for the following direct marketing purposes through mail, email, telemarketing, fax or SMS:

-The Company and its subsidiaries and associated companies of ACE Kitchen Limited provide products and services related to electronic and electrical appliances, health and beauty products, household products, furniture and furnishings, bathroom fixtures and sanitary ware, photographic and optical equipment, lighting products and sporting goods;

-Activities, promotions, news and gift redemptions of our company and ACE Kitchen Limited’s subsidiaries and associated companies;

- Membership program of the Company and its subsidiaries and associated companies of ACE Kitchen Limited.

The Company may transfer and disclose your personal information to the transferees mentioned in item 2 above.

If you do not wish us to use your personal data as described above and/or provide your personal data to others for direct marketing purposes, you may exercise your right to refuse marketing by notifying us. You can notify our "Personal Data Management Officer" by emailing online@acehomehk.com and write "Unsubscribe" in the subject line of the email. You can also mail your request to the following address:

Ace Kitchen Limited

50 Hoi Yuen Road, Kwun Tong

Room 2203, 22nd Floor, Liberty Center

4. Data Security

The company will properly store customers' personal information in the system, and only properly trained and authorized staff can access this personal information. The company also ensures that its staff maintains a high degree of security and confidentiality of customers' personal information.

5. “Cookies”

"Cookies" are small computer files stored on the user's web browser to access the user's browsing habits and records when browsing the web. "Cookies" can help users browse the web more conveniently, improve usability and web process. Some of the Company's content may use "Cookies" to save you the time of logging in again each time you browse the website, but they will not be used to collect personally identifiable information. When browsing this website, you agree to the use of "Cookies" as described in this policy. If you refuse to consent, you can delete "Cookies", but you may not be able to access all parts of our website.

6. Inquiry and correction of personal information

For all personal data stored in the company's database, in accordance with this Ordinance, you have the right to inquire from the company at any time whether it holds your personal data, and you have the right to obtain a copy of such data and correct any inaccurate data. The above requests for data access or modification can be made in writing and mailed to:

Ace Kitchen Limited

50 Hoi Yuen Road, Kwun Tong

Room 2203, 22nd Floor, Liberty Center

"Personal Data Management"

In accordance with this Ordinance, the Company has the right to charge a reasonable fee for any processing request for access to personal data.